Shipping Policy
At our store, we understand that receiving your new forks, spoons, and chopsticks promptly and in perfect condition is just as important as choosing the right utensils for your home. That’s why we’ve designed our shipping policy to be transparent, reliable, and customer-focused, ensuring a smooth and stress-free delivery experience for every order. Below, you’ll find all the details about our shipping processes, timelines, packaging, and more—everything you need to know about getting your new dining essentials delivered to your door.
We ship to most locations worldwide, bringing our carefully curated utensil collection to dining tables across the globe. While we strive to offer affordable and fast shipping options for all destinations, please note that shipping times and costs may vary depending on your location, the size of your order, and any seasonal or regional shipping restrictions. All shipping costs are calculated automatically at checkout, based on your delivery address and the items in your cart, so you’ll always know exactly how much you’ll pay before completing your purchase.
Order processing is a key part of ensuring timely delivery. We typically process orders within 1-2 business days (excluding weekends and public holidays). Processing time includes verifying your order details, carefully packing your items, and preparing them for handover to our trusted shipping partners. Please note that during peak seasons, promotional periods, or unexpected high order volumes, processing time may be extended by 1 additional business day—we appreciate your patience as we work to get every order right.
Shipping timelines vary by destination. For domestic orders, standard shipping typically takes 3-5 business days from the date of dispatch, while expedited shipping options (where available) can deliver your order in 1-2 business days. For international orders, standard shipping generally takes 7-14 business days, though this may be longer for remote locations or due to customs processing. Please keep in mind that customs delays are beyond our control and may add additional time to your delivery—we recommend checking your local customs regulations for any potential restrictions or fees.
We take great care in packaging your utensils to ensure they arrive in pristine condition. Each fork, spoon, and chopstick is carefully wrapped to prevent scratches, dents, or damage during transit. We use sturdy, eco-friendly packaging materials that provide ample protection while minimizing our environmental impact—aligning with our commitment to sustainability. Whether you’re ordering a single set or a bulk collection, you can trust that your items will be packed with the utmost care, ready to be used and enjoyed as soon as they arrive.
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number (where available). This tracking number will allow you to monitor the progress of your delivery in real time, so you can plan accordingly for when your utensils will arrive. If you encounter any issues with tracking your order, please note that tracking information may take 24-48 hours to update after dispatch—if it still doesn’t show activity after that time, feel free to reach out for assistance (without including contact details).
In the unlikely event that your order arrives damaged, missing items, or incorrect, please notify us within 48 hours of delivery. We will work with you to resolve the issue promptly, whether that means sending a replacement, processing a refund, or arranging for a return. Please note that we may request photos of any damaged items or packaging to help us improve our processes and ensure such issues are minimized in the future.
We do not offer shipping to PO boxes, military addresses, or certain remote locations—if your address falls into one of these categories, you will be notified at checkout and given the option to enter an alternative delivery address. Additionally, international customers are responsible for any customs duties, taxes, or fees imposed by their local government—these charges are not included in your order total or shipping cost.
Our goal is to make your shopping experience as seamless as possible, from browsing our collection to unboxing your new utensils. We continuously work to improve our shipping processes, partner with reliable carriers, and ensure that every order is delivered on time and in perfect condition. Thank you for trusting us with your dining essentials—we can’t wait for you to enjoy your new forks, spoons, and chopsticks.